Some DBI advice when looking to Seat Lease from a Call Centre…a Checklist is Critical

Some DBI advice when looking to Seat Lease from a Call Centre…a Checklist is Critical

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When considering seat leasing from a call center, it’s crucial to have a well-defined checklist to ensure you’re making an informed decision. Here are some key questions to guide the process:

1. What are the costs involved? Understand the pricing structure. Are there hidden fees or additional charges beyond the monthly lease?
2. What is the level of support provided? Does the call center offer technical support, IT infrastructure, and maintenance? How quickly do they resolve issues?
3. What technology and equipment are available? Is the technology up-to-date and suitable for your needs, such as computers, phones, and internet connectivity?
4. What level of data security is provided? Can the call center meet your industry’s compliance standards for data protection?
5. What is the call center’s location? Proximity to target markets or regions can affect time zone compatibility and cultural fit.
6. What are the service terms and conditions? Understand contract length, termination clauses, and flexibility to scale as your business grows.
7. What is the center’s track record and reputation? Check for testimonials, case studies, or references to gauge reliability.

These questions will help ensure that your seat leasing arrangement aligns with your business objectives, operational needs, and budget.

ITEMS YES/NO ADDITIONAL INFORMATION
Location Is the site easily accessible by major roads and public transportation?
Is it close to airports, seaports, or other transportation hubs?
Are there restaurants, cafes, banks, and other essential amenities nearby?
What are the nearest apartments and hotels?
Does the site have available parking?
Does the site have reliable power supply?
Does the site have reliable internet connectivity?
Space and Layout Size: Does the site offer enough space to accommodate a BPO center’s operations? Such as workstations, meeting rooms, support offices, training rooms, pantry, clinic, restrooms, etc.
Infrastructure and Facilities Internet connectivity: Does the site have access to high-speed and reliable internet connections? Check for existing fiber optic infrastructure.
Who are the major ISP Providers?
Power backup: Is there a backup power generator?
Is there uninterrupted power supply (UPS) to ensure uninterrupted operations during power outages?
Who is the electricity provider?
HVAC system: Does the building have an efficient heating, ventilation, and air conditioning (HVAC) system to provide a comfortable working environment?
Security Does the site have CCTV cameras in all areas?
Does the site have 24 hr security personnel?
Does the site have access control systems (e.g. access cards)?
Cost Considerations What are the payment terms?
Maintenance fees: Are there any additional fees for common area maintenance, security, or utilities?
Would you allow any modifications or renovations to meet our requirements.
When is the site available?
Expansion Potential Can the site accommodate future growth and expansion of our BPO?
Will the lease agreement have the flexibility to allow for space adjustments in the future?
Local Business Environment Are there any government incentives or tax breaks available for establishing BPO centers in the specific location?
Labor market: How’s the availability of a skilled workforce in the area to meet our staffing needs.
Are there any other BPOs housed in the building?
Are there any other BPOs in the area?
Have other BPOs left the building or the area?
Zoning and Permits Zoning and permits: Ensure that the site is zoned for BPO or commercial use and that all necessary permits can be obtained.
Compliance: Consider any specific legal or regulatory requirements applicable to operating a BPO center in the chosen location.
What are the building’s current certifications?

 

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