How DBI DM Respects the Consumer During Telemarketing – And Why?
1. Full Compliance with UK Regulations
How: DBI DM follows GDPR, PECR, and ICO rules to ensure every call is legally compliant.
Why: We believe trust starts with respecting privacy laws. Compliance protects the consumer and builds our long-term reputation.
2. Honest, Transparent Communication
How: Consumers are always told who we are, why we’re calling, and how we got their details.
Why: We want every interaction to feel open and honest—because clarity builds credibility and confidence.
3. Respectful, Professional Agents
How: Our agents are trained to listen, stay polite, and never pressure anyone.
Why: People deserve to be treated with dignity. Respect leads to better conversations and better outcomes for everyone.
4. Clear Opt-Out Options
How: If someone isn’t interested, we immediately mark them as do-not-call or remove their data.
Why: Consent is at the heart of responsible marketing. When people say no, we listen.
5. Data Security & Privacy First
How: We use secure systems and limit data access to protect consumer information.
Why: People trust us with their personal data—we take that trust seriously.
6. Calling at Appropriate Times
How: We only call during legal and ethical time windows—never during unsociable hours.
Why: Everyone deserves their time to be respected. We work around people’s lives, not against them.
7. Quality Assurance Monitoring
How: All calls are monitored, and we investigate and act on any concerns.
Why: Ongoing quality control ensures our standards are consistently met and exceeded.
8. Giving Consumers Control
How: We offer options—such as call-backs or information by post—so consumers choose what works for them.
Why: Empowered consumers are more likely to engage. We prioritise their comfort and convenience.
In Summary
DBI DM respects the consumer because we’re not just making calls—we’re building trust. Our approach is built on ethics, compliance, and professionalism because we believe doing the right thing is also the best thing for long-term success.
Let us help you speak with UK consumers actively seeking products or services like yours. Tell us your ideal customer, and we’ll find them for you.
If you would like to find out more, please contact Maddy, Kim or Elle on cservices@dbiph.com or what’s app number (+639157121471)
