What Extra Checks Does the DBI DM Team Perform Daily to Manage Your Outbound Campaign?
What Extra Checks Does the DBI DM Team Perform Daily to Manage Your Outbound Campaign?
Running a successful outbound campaign requires more than just dialing numbers. At DBI DM, we take campaign oversight to the next level with daily performance checks, strict compliance protocols, and continuous improvement processes. Below is a closer look at how our team actively manages every element of your campaign from start to finish.
Daily Data Monitoring and Management
Before any calls are made, our data team verifies that each partner center is following DBI DM’s strict data protocols. This includes confirming that data packets are being used according to activation guidelines, FTP processes are correctly executed, and all data is aged, recycled, or retired based on performance.
Each center is expected to follow our data retention policies, recycle high-performing data based on recent results, retire underperforming or exhausted records, and maintain detailed logs that track the full data lifecycle. This disciplined process ensures campaigns remain compliant, efficient, and optimized for the best possible outcomes.
CLI and Dialer Compliance Checks
Every day, our compliance team conducts reviews of CLI or Caller Line Identification to ensure all centers are using pre-approved numbers with the correct rotation strategies. This includes checking for timely CLI change submissions, verifying that CLI rotation is managed properly, and reviewing dialer disposition settings via daily screenshots.
In parallel, our tech and QA teams validate pacing settings, number block allocations, and Answer Machine Detection configurations. Any inconsistencies or compliance risks are escalated and resolved in same-day check-ins with each center’s technical or QA lead.
Real-Time Disposition Accuracy Audits
Dispositions offer valuable insight into lead outcomes, so accuracy is crucial. Our QA specialists audit daily call logs to identify misuse of Do Not Call tags, mislabeling of callbacks as uncontactable, or excessive use of invalid call dispositions.
When issues are found, we coordinate directly with the centers to provide immediate feedback, facilitate retraining if necessary, and reinforce clear tagging guidelines. These real-time audits keep CRM data clean, actionable, and aligned with campaign targets.
Centre Check-Ins and Technical Reviews
In addition to daily monitoring, DBI DM holds weekly Zoom or Teams sessions with every partner center. These check-ins are used for hands-on audits, not just updates. They cover a range of critical areas including FTP process reviews, performance analysis, live validation of dialer settings, and coaching on call outcomes.
This proactive communication allows us to catch and resolve potential problems before they impact campaign results.
Daily Feedback and Escalation Logs
Each center is encouraged to submit daily feedback highlighting any concerns with data, dialer setup, or process inefficiencies. This open feedback loop enables us to identify bottlenecks early, apply quick solutions, and share best practices across our partner network.
In return, we provide each center with performance insights, suggestions for improvement, and escalation support as needed—all daily.
Weekly KPI and Reporting Reviews
Alongside our daily operations, DBI DM compiles weekly performance reports detailing lead conversions, compliance scores, agent productivity, and detailed disposition breakdowns.
These reports are reviewed during weekly strategy calls with our internal team and shared with clients for full visibility. The insights gathered are used to fine-tune campaign strategies and ensure our services remain aligned with client objectives.
Final Thoughts
While many providers limit their oversight to basic checks, DBI DM goes further. We act as your dedicated campaign performance partner, managing every detail of execution, compliance, and quality.
From daily CLI validation and real-time disposition audits to proactive coaching and weekly KPI reviews, DBI DM provides comprehensive support to ensure your campaign remains effective and compliant at every stage.
That is the DBI DM difference. And that is why clients trust us to handle their most valuable outbound campaigns with confidence.
Let us help you speak with UK consumers actively seeking products or services like yours. Tell us your ideal customer, and we’ll find them for you.
If you would like to find out more, please contact Maddy, Kim or Elle on cservices@dbiph.com or what’s app number (+639157121471)
